The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations Paperback – September 18, 2017

I recently purchased this from Amazon, and it has exceeded my expectations. The quality, performance, and versatility of this product are outstanding. It's user-friendly, and the customer support is excellent. I highly recommend it to anyone. You won't be disappointed!

This book has definitely given me alternatives to use instead of the blunt statements I have used in the past.

Purchased for a young woman just starting a new HR position -- she finds this book very helpful!

This is a terrific resource for managers at all levels. Conflict can cloud our thinking and this reference provides the guidance to work thoughtfully through conflict.

Lost the stylus for my Boogie board, so bought these to replace it. They work well for that purpose.

This is the first one star review I’ve ever given to a book, but I feel this one really deserves it. The book consists only of a list of phrases, and going through them is pure torture. I suppose a young person with limited experience in relationships and/or the workforce might find phrases that would be helpful, but I just couldn’t get myself to read through page after page, as it all seemed so common sense to me. If you have any common sense and have had to work through any conflicts already, it’s unlikely that this book will have anything of value for you.

Every situation is covered. There are a myriad of introductions to ease into difficult conversations.

Improving the mind and not spending a fortune going to college.