BrioLimited Edition Top Loading Water Cooler Dispenser - Hot & Cold Water, Child Safety Lock, Holds 3 or 5 Gallon Bottles - UL/Energy Star Approved

I ordered the Brio Top Loading Water Cooler Dispenser after the heating unit in our Primo - Easy Top Loading Water Dispenser failed.Several observations now that I have installed and am operating the Brio unit:• The Brio unit is taller and it is easier to access the buttons and to dispense water than the Primo. The Primo sits rather low and looks like it should sit on a 12” riser stand. Since the cooling section was still working, I donated the unit to our startup church and the leader asked me if there was a platform for the Primo unit to sit on. So it IS low.• The space under the dispensing nozzles where one puts the glass, bottle or container is taller on the Brio and will take a full size ½ gallon pitcher. The Primo unit would not. The lip on the container shelf on the Brio is larger so that your bottle is less likely to fall off.• The on/off switches for the hot and cold water are on the left side of the Brio rather than the back as on the Primo making them easier to access.• The child lockout for the hot water button is much easier to deal with on the Brio than on the Primo unit (I had to oil that one to get it to slide easier and there was barely a lip on that one for the flesh of one’s finger to grab on to).• The Brio is more top heavy than the Primo, which resulted in the delivery people delivering it upside down. According to the User Manual, the unit is never supposed to be tilted to the side more than 45°, let alone upside down (Amazon’s delivery people obviously weren’t informed of this). I believe this has to do with the refrigerant fluid needing time to return to the collection reservoir before the chilling pump can be turned on. I let it sit for several hours upright before assembling and filling with water. What makes the Brio top heavy is that both the heating and chilling units are near the top of the interior (leaving an empty bottom section) rather than the chilling unit sitting on the base as it did in the Primo.• The hot water setting on the Brio seems a bit hotter than the hot water on the Primo unit. It measures ~170°F. I didn’t measure the Primo’s temp, but suppose it was around 160°F. The “hot water” from the Primo took longer to cook stuff than my prior dispensers.• The bottle burps faster on the Brio than the Primo, allowing for faster chamber filling after cleaning the unit and for water dispensing.• The water flows faster out of the hot and chilled water nozzles on the Brio than the Primo, but the room temperature water comes out rather slowly on the Brio unit (weird).Other Notes:Due to the rather large vacant space under the heating/chilling section, there is little reason why Brio couldn’t make the bottom front panel a hinged door and allow for a 5-gallon bottle to be stored in the bottom section. (Brio, are you listening?)Longevity: The Brio just appears to be built a bit more solid than the Primo unit. The heating coil on the Primo went out on mine, hence necessitating its replacement as it was out of its 1-year warranty. It appears the Brio unit has the same heating pod as the Primo unit. I suspect the same vendor, so I don’t think that has improved. I sadly haven’t been able to find the proper Hot Water Tank online, so if it goes out, one is stuck buying a new dispenser. You may be able to find a used unit on eBay by searching for OEM Hot Water Tank for Water Cooler DispenserError in the User Manual: The manual says to turn the unit on with the power switch on the back side. While there is a molded space for a power switch, there is none on this unit. Honestly, a power switch really is not necessary and for this unit, turning on the hot and/or cold switches on the side powered the unit on.For the minor price differential, I would recommend the Brio Top Loading Unit over the Primo Top Loading Unit.If you found this review helpful, please vote it a thumbs up or up vote.

I've had this water dispenser for a couple years now, and have consistently had a great experience with it. I just had to take a minute to share that I recently lost the collar that sits at the top during a move. I called the customer service number, and within 3 rings it was picked up by a live customer service rep based here in America. He identified the part, and is having it sent to me for free, from a warehouse that happens to be just a few cities over from me here in California. The whole process took 8 minutes. So glad to be supporting a local American business, that knows how to take care of its customers!

I had the same experience as the reviewer "W" did. In fact I used one of "W's" photos in this review because the pic came out better. Thanks W.My unit arrived in a perfect undamaged box. I opened the box to find my unit "damaged". Inspecting it more I determined yeah it's damaged, but it was from the factory that way and they shipped it out anyways. I took my unit apart to see if I could fix it. The front panel was so warped and misassembled that the water stream would miss the bottles I was trying to fill. The front panel slides into the frame very snugly with directional tabs and then is held by a few screws. The assemblers failed to engage the tabs correctly and then cross threaded the screws because nothing lined up correctly. This actually bent the metal frame up somewhat and broke the panel at one of the screw retainers. That panel goes into place so stiffly that I think it's the reason so many others have received units with that dent in the upper right area. Lot's of force was used to get it in place correctly. My unit now appears to look ok however the front cover is broke in a location that cant be seen on the outside, my 2nd picture.I not sure if I will let it slide. Disappointed that something "new" came like this especially for the price point. Don't want to be bothered by a return or a exchange. Like "W's" review the white plastic piece under the bottle adapter collar was just thrown in and not installed. I figured it out but the instructions don't mention it expect to say it should be removed when cleaning. In fact I could not find info on the three lights and how they operate. The yellow one should always be on it shows that it's powered on. The other 2 only light when it's running to heat or cool. When the red or blue lights are off then the water is at the proper temperatures.

After two or three years of having primo delivery, I realized filtering my own water would be far more cost efficient.I purchased this and a zero water filter that sits where the 5 gal bottle would go.This dispenser arrived a couple days late, was supposed to arrive on a Tuesday and did not arrive till Thursday, but given the reviews and photos that show damaged on arrival machines, I’m glad Amazon took their time to make sure it was delivered safely.This system has been a wonderful replacement for the rental unit. The buttons are so much easier to press than the lever style things on the primo rental, and the dispensing area is big enough to hold a water bottle while filling, there is also a room temperature button that yes given the placement of the chiller dispenses colder than room temperature water, but it’s still a great benefit to have this button as I can dispense water bypassing the heater and chiller using that button if I’m going to use it in something like my coffee maker or CPAP machine.The only downsides are the dispensing area is rather low by comparison to the rental unit and there is no light.Overall I think it’s an upgrade compared to what I had before and combined with the zero water filter system it’ll pay itself off within a year.