Contour Design Shuttle Pro V2 - Enhanced Multimedia Editing Tool with Jog Wheel & Shuttle Dial - Mac & PC Compatible - Customizable Shortcuts & Macros

Hello Amazon,This is the single most important tool that you can use for your workflow. It is perfect in its simplicity in every way. Now what it allows for you to do is program your way out of hunting and pecking through your apps by putting all of your important things at the press of a button. If you have to go through 4000 wedding images and cull them it makes it go like butter in Lightroom, Photo Mechanic or Capture One. It's seamless. If you have complex editing in Premier Pro you can scrub through videos like a pro. If you are websurfing, working in word, excel or anything else it makes it painless if you have to do repetitive tasks over and over again. You just assign the command to a button and woosh you're done.What it doesn't have and what I can find is it's only flaw is Overlay support so that you can call up a shortcut of commands.If you use the shuttlepro in more than 1 program that puts you at 15 button commands + 14 possible rotating outer wheel commands + 28 possible transition commands that's 57 possible programmable command combinations. Are you going to use them all for every program no, but you could. If you fully optimize one program with all possibilities that's 57 things to remember. If you use just the basic 15 buttons for 4 programs that's 60 buttons to remember. Ultimately making the product only usable for those programs that you spend the most time in and have taken the time to learn your programmed button commands.I would love to use the shuttlepro in all of my programs but I don't necessarily want to memorize all of the combinations for each and every single program. I think that would be impossible.If you focus on one program then this is all that you need. I really wish that they added overlay support so that I could routinely use it for multiple applications.I have included for free all of my workflow layouts. That's 12 setting profiles with 174 button combinations minimum, it's actually more than that. The company says that there aren't that many owners complaining so nothing is being done about it. That is the only reason that this review is a 3. I just want a pop-up like Wacom has.

Best $99 bucks I have spent in years!I do a lot of audio editing, and the ability to swap out keystroke short cuts for the press of one button has cut my editing time probably by half.The real power of the shuttle pro v2 is the Key Composer, a way to create macros that can be assigned to buttons. Simple example: when I want to paste some room tone over a breath, I used to tap a key to find the zero crossing before Ctrl+V. Now I have a macro that fires off zero crossing and then it pastes. I assigned this paste macro to a button on the shuttle pro. Now instead of two actions, I only do 1. Add to this the fact that my mouse never leaves the right hand and the shuttle pro is always on the left hand, so there is no jumping from the mouse to the keyboard and back each time I want to execute a command. That is far more then a 50% increase in efficiency!Long example: I've created several macros called Special Processing [client name] that contains all of the special effects processing needed depending on client. With one press of a button, the macro fires off high pass filter, noise gate, compressor, eq, and normalization. Boom! I don't have to remember, let alone execute, a complex set of commands once I set up the macro.It's cool that the shuttle pro knows what application I am in so has the commands available right away. Yes, there are preset button assignments for a ton of applications, but I ended up re-assigning all the buttons to my habits and workflow anyway (most assigned to macros, even Delete needs zero crossing as a first step.)HIGHLY recommended.

Okay, I've been holding off writing this review because I wanted to provide the seller an opportunity to stand up and redeem themselves. Since they show no intention of standing by their product (nor the quality of their own sale), I guess it's time for me to share my experience with the rest of the world.TL;DR: I pay full-price, get an open-box, used item and the seller blames some mythical distributor for poor product-delivery quality and then disappears.In this day and age, any brand is only as good as the unit that reaches the customer. In my experience the product is useless for the purpose it is being marketed, and the brand is NOT worth the experiment.Longer version: I am a professional photographer and I run through 500-1,500 photos to edit every fortnight. Hence I purchased the Shuttle Pro V.2 with the intent of benefiting from the various buttons and the multi-functional jog dial - in order to hasten the photo selection and subsequently, the photo editing process.I considered the Wacom Intuos Pro and other options, but decided to buy the Shuttle given the more tactile workflow that physical buttons promised. I also went against the grain by taking a punt on a comparably unknown brand and decided to rely on a younger, more hungry brand's.... hunger.Bad idea!As a product, with it's 15 buttons and the jog-dial & ring + the customisability, it has the potential to be a time saver. But either the brand or the seller is out to con the customer.1. The box I received was already opened and resealed. The circular tape seal at the bottom of the box was ripped open and not even sticking to the box. The box itself bore marks of age and being tossed about (I initially attributed that to poor handling on the part of Amazon - which I now know was not the case).2. Opening the box, I found that the "brand new" Shuttle Pro unit itself had several fingerprints, and quite a few minor dings.3. I was dismayed to find some buttons being less “clicky” than the others - example: Buttons 5 and 8 are more spongy (like they’d get after a few months of use) while others are far more firm and tactile. They don't click as definitely as the others do, and hence sometimes don't actually work. So I have to recheck my work and then reach for the keyboard and manually hit the keyboard shortcuts on Lightroom4. The biggest issue though, is with the Jog Dial - when you first turn it (clockwise or counter-clockwise, both), it does NOT move the selection or the slider to the next/previous item, as it should (I have it universally set up to scroll one line/item in Finder, Excel, Lightroom etc.). The cursor just sits there... blinking stupidly.Turning it a second or third time, the cursor moves.Simply described - It’s like the gears turning under the jog dial are so WORN OUT that they just don’t engage on the first turn.The problem is though - I bought this specifically for Lightroom - where the hardware needs to work precisely and reliably for me to be able to use it as a work tool. As all of you would appreciate, edits and slider progression have to accurately execute your instructions. Any jumpy or unpredictable behaviour only makes one double check every step, makes you more cautious and thus really…. belies the very basis of the purchase.If there's no benefit of speed, worse if there's no reliability, then the product is truly worthless for any precise work!!I cannot express how disappointed I am - it was a huge leap of faith to buy the Shuttle over the Wacom alternatives. The biggest disappointment though, was the let-down that I received a used product. I paid full price - and I expected a sealed, untouched, shiny new tool that would last me a couple of years (at least), of reliable service.What's even more unsettling is that I pointed this out to the OWNER of the seller store, within a fortnight of personally receiving the unit (he was very prompt in asking me for a positive post-purchase review); but when he realised there was a problem with the product he blamed some external distributor and offered me a piddly "partial refund". I declined any "rebates" and requested for a replacement unit instead (because I really did want to use the product, and to enjoy its benefits to my own work).No response. It's been a month and a half.Several email reminders.Nothing. Nada. Silence.Irony of the situation is that in the past I've bought used products from Amazon that were in better condition, than the "new" Shuttle Pro V.2!!Summary: If you want a product you can be sure of being new - look for a different seller. And if you want/hope/desire any service/post-sales support, DEFINITELY look elsewhere. This seller doesn't care.From a product standpoint, Wacom will probably be more reliable, given that they run their own store and manage brand presence on Amazon, and ... their 35 years’ legacy.