Question 1

What is the difference between your sizes, is it arch or shoe size?

Accepted Answer

We have 3 sizes and each size gets progressively longer, wider and thicker in the arch area. The size guide is based on shoe size, however sometimes those with with low arches, or those who are on the lower end of the size range, or those who are using our insoles in shoes that have some existing support may choose to go down one size.  Also, occasionally those with very high arches, who are on the higher end of the size range will choose to go up one size.  Let's say, for example, you are a size 8 women's with a low arch/flat foot.  This is on the smallest end of the size medium. You may find that there are certain shoes that are very flat in which you prefer to use the size medium, but other shoes might have a narrow midfoot region or some existing support and you prefer the size small.  Hope this helps! Please let us know if we can be of any further assistance! info@soulinsole.com

Question 2

Info states "money back warranty" How do I return them if they don't work out?

Accepted Answer

THEY ARE 100% RETURNABLE FOR A FULL REFUND!  Please note: We have an issue with Amazon randomly denying people returns.  If this happens to you, please contact us DIRECTLY by messaging us through our amazon store, emailing us at info@soulinsole.com or calling us at 619-746-7256  WE FULLY STAND BY OUR PRODUCT AND WANT TO MAKE SURE THAT EVERYONE WHO WEARS THEM LOVES THEM. Those that have written a negative review because amazon denied their return, unfortunately we have no way to reach or find the customers to help them.  We need you to reach out to us as amazon keeps all of the customer's information hidden from us when the product is shipped by amazon.

Question 3

Do these insoles help low back pain?

Accepted Answer

I have several of these for my heel pain. I can't say if they help for back pain per se, but while I don't always have that, if I am in random shoes or barefoot for a long time, I will have back pain. Unbalanced feet throw the whole spine out of alignment. My feet seriously over-pronate, for my entire life. Do you know the cause of your back pain? You might check into "negative heel shoes," like Earth or Vionic. They are known for correcting posture and improving back pain. High heels are not your friend.  :)

Question 4

I bought these and didn't start using them till Sept. My question is why won't they stick to my shoes. I even tried washing them and they still don't

Accepted Answer

A question we have for you, did you remove the plastic film that covers the entirety of sticky bottom side? They stick to most shoes really well, however there are certain fabrics that they do not adhere to quite as well. In these cases, if it is a removable liner, then you can place the insoles underneath the liner. If the insoles aren't sticky to the touch, then there's a chance you have a defective pair. They should feel very sticky. No matter the answer, we are here to help and we have a 100% satisfaction guarantee. So, please send us an email or give us a call so we can make sure to keep you happy. If you need an exchange or to do a refund please let us help you out. 619-746-7256 or message us at: info at soulinsole dot com.

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Soul InsoleShoe Bubble Orthotic Insole – Memory Gel Insoles for Plantar Fasciitis, Pronation, Heel Pain – Highly Durable Soft Memory Gel (Black (Thinner Support), Large Men: 10.5+)

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