SAMSUNG The Frame Series Quantum HDR 50" 4K LS03D QLED Smart TV with Dolby Atmos, Artistic Mode, Anti-Glare, Customizable Frame, Slim Wall Mount with Built-in Alexa (QN50LS03D, 2024 Model)

The concept is great, and "Video & Audio Center - Same Day Shipping" was great to work with. TV arrived quickly, and the return process was quick and simple. Did I mention we returned it? The frame options and matte display are beautiful, but the overall functionality of the TV itself was nothing short of abhorrent. The "One Box" made a loud buzzing noise if it wasn't plugged directly in to the wall, which made it difficult to use in our living room. Had to order a longer power cable to avoid using a surge protector our extension cord. Could have lived with that if the TV itself and the hardware/software wasn't incredibly buggy and frustrating as all H***! I read some mediocre review prior to ordering, and thought I could outsmart this thing or some of the issues that others reported, but alas, I was wrong. TV would turn on and off randomly despite my adjustments to the auto on and off features using motion and ambient room lighting. It would never switch to the proper input when we tried to use our Amazon Firestick remote despite my hours of messing with the CEC settings and making sure the remotes were programmed to the TV properly. To make things even more frustrating, when I thought I had solved the input problem, and it would work properly for an hour or so, the TV would not respond to our remotes the same way less than 24hrs later. The flush wall mount is two pieces vs one, which means you need to have your measurements EXACT in order to get it mounted perfectly level. We ended up just using the feet while we made marks for the mount and by the time we were ready to put it on the wall, we were so frustrated by the TV itself, that we decided to send it back. I can't speak to other brands, but we have a Hisense Canvas TV in our bedroom, and we absolutely LOVE that TV. Display is just as good, IMO and the functionality is far more intuitive. Everything works exactly the way you expect it to. We bought this 50" Samsung Frame TV because the Hisense Canvas TV's aren't available in a size smaller than 55". We ultimately ended up ordering a 55" Canvas TV from Hisense anyway. If your intent is to use this TV as an actual TV almost never, then go for it. You might as well just save yourself the headache and hang a painting if that's the case. Otherwise, I would wait until Samsung has ironed out some of these bugs and releases a new model with an entirely rewritten interface. Best of luck!

I wanted to love this TV. It delivered on its promise to blend design and functionality, at least on the surface. The flush mount capability is excellent, and the One Connect Box allows for a clean, cable free aesthetic that genuinely elevates any space. The matte, antireflective display is a standout feature, making both artwork and video content look striking, even in bright rooms But once you get past the looks, the experience gets a little rough around the edges For a premium price point, the software and smart features don’t quite keep up. The OS often feels sluggish, and app integration can be frustratingly inconsistent. The voice control on the remote is also hit or miss, more often misinterpreting commands than getting them right, which quickly makes it feel like a gimmick rather than a usable tool Picture quality is solid in SDR and everyday use, but if you’re expecting high end HDR performance, temper your expectations because this isn’t the TV for cinematic contrast It’s a design forward lifestyle TV with a few impressive tricks, but it falls short of justifying its premium price if performance and smart features matter to you. Great form but honestly average function

One of the threads for screwing on the plate on the back of the TV was no good. I don't have the patience for return but it was a pain.

"I've been a loyal Amazon customer for years, always trusting in their service. However, my recent experience with both Amazon and Samsung has left me incredibly disappointed. I purchased a TV from Samsung through Amazon and hired a professional installer to mount it. Everything seemed fine until the One Connect box failed to work. When I contacted Amazon's customer service for assistance, I was met with rudeness and unhelpfulness. Instead of resolving the issue, they directed me to return it, at my age, I needed then to hire someone to not only re-package this but send it back. TV's are large. I am 78 years old. Samsung, which I had already contacted without success. To make matters worse, Samsung insisted on the TV's serial number, which was only accessible after the TV had been mounted. Removing the TV from the wall was a major inconvenience, and even then, Samsung's demands for additional information made the process feel like a frustrating comedy of errors. After wasting more time and energy, I finally secured a date for a Samsung technician to come out next week. However, I'll now have to pay my installer to return and complete the setup, adding to the frustration and inconvenience. This experience has shattered my confidence in both Amazon and Samsung's customer service. My advice to others is to consider purchasing from retailers like Costco, where superior customer service is a given. As for buying TVs from Amazon or Samsung, I strongly advise against it based on my regrettable experience. I've never felt compelled to leave a negative review before, but this ordeal has pushed me to share my frustration. If my installer hadn't still been on hand, I would have been completely stranded. It's a disheartening realization that even longstanding trust can be shattered by such poor service."