dreame L10s Ultra

I purchased the L10s Ultra and it is Fantastic! The tech, features, & functionality are amazing. The bot vac does a very good job cleaning & mopping my tile floors, and they look great afterwards. The Dreame Customer support is very good. You can aways get a helpful & knowledgeable person both via phone & chat, and they have excellent follow up & follow through. I have recommended Dreame to others who have then purchased their own Dreame .Dreame has great products & great customer service.

Great product,cleans very well,does the job I need it to,I also purchased the more advanced brush for dog hair and works flawlessly,doesn't get tangled ,if there is something on the floor,it will continue to go around it with its obstacles handling performance,it's a excellent at cleaning my hardwood floors as well,I can also use the camera when I'm away through the app and can control the vacuum from my phone as well

Loved this robot vac for the first 4 months, but then the vacuum stopped working (no suction motor sound) and the robot would leave curled piles of debris over all the rugs. Thoroughly cleaned unit, replaced air filter with brand new one, but nothing worked. Contacted the company and went through their many steps of troubleshooting, and eventually they agreed there was an issue and requested me to send it to their service center in Plano, Texas, using UPS.I sent it off and UPS indicated it was delivered on 5/16. For over 3 weeks every few days I was in communication with Dreame through email asking them why their repair status website was not showing receipt of the unit for repair when UPS showed it as being delivered.On June 7th I got an email from Dreame indicating they had found the unit and would complete the repair in 5 - 7 working days.After waiting 8 business days with no additional repair status update on their website nor through email, I again emailed them to ask why there had been no status update. They replied back informing me that “Due to the relocation of the repair center, the repair has been temporarily suspended. It is anticipated that the repair will commence in about two weeks.”I replied letting them know that this was unacceptable as they had my unit for well over a month and I had been without the use of it for 2 months, and that I was requesting a full refund. The rep then replied how sorry they are and that he would send my request to the relevant department. That was 3 days ago and no reply from them so far.This whole inability to repair mess is really a shame as I loved the robot vac when it worked. I’m guessing they have become overwhelmed with the number of repairs and have fallen far behind, but they should not make their customers suffer for their lack of ability to repair their units. That’s how a new company tanks its reputation.Dreame should either send out a new unit or refund the purchase price if they are unable to repair warrantable items in a timely manner. They owe it to the customers who took a chance on them.One last thing,,,When I went to add a comment regarding their most recent notification of temporarily suspending the repair to my review of the L10s Ultra Robot Vacuum on Dreame’s website today, I was not able to locate it, nor many of the other 1 star reviews I had previously liked. The review count at the top of the page shows 62 reviews, but in the review section towards the bottom of the page, they indicate only 16. Perhaps their ratings system is as broken as their repair system. Perhaps.***UPDATE*** Received an email yesterday from Dreame saying that since it has been over 30 days since I purchased the unit, they will not provide a refund. This is not a company that cares about serving their customers. I regret giving them my business, but have certainly learned my lesson.***UPDATE 2*** The day after this review I posted on Amazon went up, a new Dream Customer Support Representative named Andy emailed me to say “I am sorry for the inconvenience of your unpleasant experience on Amazon” and included a link to my review directly below. He went on to say he was sorry for the delay in repairing my vacuum and had spoken to a manager who,had agreed with his proposal that they send me a replacement unit instead of repairing mine. He then asked if that was okay for me.I replied asking if this would be a new unit because I did not want a refurbished nor a used unit sent, to which he replied:“We will check all our devices undergo a thorough inspection before shipment to ensure they meet our quality standards. Please rest assured that I will send you a new product.”I also asked for confirmation that this replacement would have the full new product warranty included, to which he replied “If the machine has a non-human performance failure during use the replacement will have a year warranty, hope you can understand.” I took that to mean that it would have the full new product warranty.I received the replacement unit yesterday. When I came to unbox it this morning, after opening the outer shipping box, I noticed that the inner product box appears to have been previously opened and taped over as there is white paper showing where the black paper was removed as it would have stuck to the tape used to seal the box. There was also a piece of cardboard or dried plant matter stuck under the tape on one side. At that point I decided to not open the inner product box. Please see attached pictures which clearly show the box as having previously been opened and taped over again.So my major disappointment with this company continues. I have emailed Andy explaining what I found when attempting to open the obviously not new unit I was sent; and have asked for them to send out a truly new replacement and arrange to pick up the used one they tried to pawn off on me.***UPDATE 3*** After going back and forth with the Dreame CSR through email regarding the new robot vacuum they sent appearing to have been opened, they kept insisting that it was a new unit and requested that I open it and if I had any reservations still that it was used they would then accept a return. So I opened the box and inspected the contents and it did indeed appear to be unused as I could find no signs of that it had previously been in operation.The first few weeks of usage were rough as the unit constantly got stuck somewhere the previous unit had not and it failed to complete a scheduled cleaning. So I again contacted Dreame through email and informed them of the situation. They asked me to check a few things, reset the unit, and perform a sensor cleaning. After performing these steps the unit was finally able to complete a scheduled cleaning and has been working as expected up until 2 nights ago when it again got stuck somewhere it hadn’t before. I’ve again cleaned the sensors and will see if it is again able to complete the cleaning scheduled for tonight.

I got this knowing that it wouldn't do a deep clean and would miss edges and some areas and so far this has been true.What I wanted it to do, and it does is daily light cleaning and intermittent mopping which it does well.What it definetely needs is a better app and what it dearly needs is an explanation of the icons on the app and how to set up a daily/weekly program etc.What saved my bacon is a kind reviewer who set out in detail of how to set up and program the map and the schedule. If I could send this person a dozen roses I would do so!I have copied and pasted her (assuming it's a her) notes on this below as I can't find the original posting now.The L10s is a revelation. Set it up, and turn it on - one hiccup with the app saying it would tell me when it had connected to wifi which it didn't, but it did connect, and a second where when playing with the app I think I emptied the water tank so the first run it didn't mop correctly, but otherwise super easy. Then it says it wants to map the house - we have a big, open floor plan house with rugs, chairs, etc etc - and within 10 minutes it was done - amazing. App showed everything. Only downside is our glass sliding doors confused it - it built an entire room that was outside on the patio that I had to fix later on with virtual walls.I then edited the map and that wasn't super easy but it worked. Gave me some obscure errors when I split up the open floor plan into kitchen/entry/etc, but eventually it worked. Drew in some no-go areas around cords/couches it could stuck under, and that was easy. It got stuck on some light bathmat type rugs when I ran it for the first time, so I went back in and "no-go'ed" those as well and after that all was good.The app seems designed around a "set up and run jobs in real time" flow which I found odd - I'm used to setting up a scheduled task and having it go. That was harder to set up than it needed to be - first have to set up shortcuts, shortcuts have a weird "task" substructure that took a little time to figure out, then have to go into a submenu under the "three dots" and find "scheduled cleaning" - it all worked but the work flow was not at all obvious. And there is zero documentation on the app in the otherwise good manual. App is super capable and there isn't one thing I needed to do that it can't do, but did take some spelunking around.Then I set it to clean, and wow again! Goes out, cleans where I told it, respects the no-go zones, doesn't get stuck, doesn't miss spots, goes around chair legs, drives home when needs to charge/clean/refill, and empties itself. Much much quieter than my old iRobot so that I can even run it at night without waking everyone up. Floor mopping is ok - our floors were dirty (hate mopping which is why I didn't do it often and bought the robot!), but after a few passes and jobs it looks way better.I’ve spent a lot of time with this thing trying to figure out the app and settings. This is a great vacuum, but I think the app needs to be reorganized to be more intuitive and user-friendly. There definitely should be a setup Wizard to guide cleaning scheduling and creating Shortcuts. Shortcuts let you design quick cleaning modes that can also be used to schedule cleanings. You can select room order, type of cleaning for each room, how many days a week to do the cleaning. You set up Tasks in the short cut to achieve this. It was a little confusing. The Shortcuts are a separate thing to use for creating cleaning tasks. You don’t need to create them when scheduling and setting up cleaning, but they are a nice feature that makes it easier once you set it up.VacuumThenDeepMopByRm - 1 Day / Week.The tasks in this one tells the robot to vacuum once, then mop each non-carpeted room 3x at the dampest, deep clean setting. The robot returns to base to self clean mop pads each time it finishes vacuuming and mopping a room.4.)PMVacuum - 5 Days / Week.I have it light vacuum the high traffic areas only in the evening.5.)PMVacuumThenLightMop - 2 Days / Week.I have it touch-up mop on a medium setting 1 or 2 passes depending on the area.STEP 4: Schedule CleanupOn the Main Page, Choose “Go to the device —>” button, then the upper right three dots menu, then “Scheduled Cleanup”.Press the blue Plus icon in the lower right corner. Set the start time, how often to repeat, and the Mode. You have three options on how to instruct cleaning; Global Cleaning, Shortcuts that have been setup, and New Setup.Global Cleaning is the default. I didn’t cover how to do this specifically, because it’s in the main menu and seemed self-explanatory to me.Shortcuts will have the Shortcuts created in Step 3.New Setup option lets you customize what rooms you want to clean and how you want them cleaned with all settings for vacuum and mopping options. You can use this to create multiple times and days to clean any combination of rooms and cleaning settings by room you want.NOTES:1.) I have a pet, but I chose No Pets under the AI Recognition menu, because I want the robot to clean as thoroughly as possible, and my dog will most likely not have an accident in the house. This is found under the three dots icon in the upper right corner. Press icon > AI Recognition under the Function Settings section of that menu.2.) If you create tasks then modify the map (combine areas, separate areas) the tasks will disappear. It warns you about this. You just have to recreate tasks, so get your map the way you want it first.3.) When I turned off the No Pets, it got stuck wedging itself under a bench, in the same place twice. It corrected this in later runs.