BABG iPad 9th Generation Case with Keyboard,360° Rotatable,Touchpad,Backlit Keyboard with Pencil Holder for 10.2 inch iPad 9th Gen 2021/ 8th Gen 2020/7th Gen 2019 and iPad Air 3/Pro 10.5"-Rose Gold

I had an outstanding customer service experience with BABG. While I was disappointed that the Keyboard Case battery did not last a year, BABG responded very quickly to a customer service chat session. First they asked a few questions to verify that the battery was no longer holding charge. Then they responded that a replacement keyboard case was already on the way, and I did not need to return the original. The replacement showed up in about a week -very quick. and, and it works great (but I won't know for another 11 months if the battery in the replacement has the same problem). They also requested that I make a short video showing the short cycle time of the essentially dead battery, to help them understand how to improve their product as well as their customer service response, which I was happy to do since this is obviously a company interested in continuous improvement.

I purchased a $299 keyboard from the same store I purchased the I pad (lol). It's an awesome keyboard but it's either on or off. If you want to use the iPad as a tablet, you have to remove the keyboard so I was frustrated and purchased this one. GAME CHANGER!It was so easy to set up and I LOVE how it swivels and allows you to easily flip the screen upward without having to remove it. It literally turns your iPad into a mini laptop. I may be using my iPad more than my MacBook...it's that cool! And the price point makes it SO AFFORDABLE!In addition to my being overly impressed by the quality and overall performance of the keyboard, I must add that the customer service is amazing. The seller reached out to us randomly just to check in and ask how we were enjoying the purchase. This is something that we don't often experience. It's clear they take great pride in what they sell. It's nice to know that they care enough to check in even though we hadn't any issues. They wanted to make sure we went through set up okay. That's pretty cool, don't you think!Highly recommend this product...

This product was not as durable as I hoped it would be. I bought it for My teen’s IPAD Pro 13 inch device, and the quality level just doesn’t seem to be on parr. I thought the offering of a built in mouse pad would be an advantage. Other products don’t necessarily offer one. However, I would rather have greater durability. Both my wife and I have more durable products for our devices and we will order one for our teen. Both LENRICH and SSNUGG make better keyboard/case combinations.

I did a ton of online research before buying this, considering everything from the Magic Keyboard to simple folios for my iPad Air 4. I paid somewhere around $50 for this product in June 2021. I’ve had this product a few weeks now, maybe a month. So far, it has performed very well.Packaging was good.I’d report the battery life as “OK”. I use the keyboard somewhat infrequently. While the write-up claims “months” of battery life without the keys being illuminated, that has not been my experience. In maybe four weeks of infrequent use, I’ve had to charge the battery twice. I have not manually turned off the keyboard, and this might be the cause of the short life, but I feel it is worth mentioning. I would fully expect the keyboard to last one if not several days of full-time use without recharging, but i have not tested this.The keyboard is excellent, except for the occasional dropped/doubled letter. This is mildly annoying, but may be as much a function of the tighter hand position as any key irregularity. I’m not accustomed to typing on a device this small. The typing is quiet - I would have no problem using this keyboard in a meeting, classroom, or even courtroom (though I’m not sure I could recommend this for court recorders, who need extremely reliable key function.) Turning on/off the touchpad is easy, and when I find the touchpad gets in the way I just hit Fn-T and it’s off. The arrows at the bottom right are a godsend, especially when the touchpad is turned off. The touchpad allows you to tap (touch the pad without pressing) or “Click” (pressing down on the touchpad) - this is great. The keyboard comes with a row of utility keys at the top, but they are unfortunately not “Function (F1-F12)” keys. They include the home/square key, screen/iPad brightness, onscreen keyboard, search, rew/pause/ff, mute/vol-/vol+, lock, pair, and keyboard on/off.The keyboard is 10” / 25.4cm wide, 7-5/8” / 19.4cm deep, and 11/16” / 17.4mm thick. Together with the iPad it weighs 2-1/2 lb, 1.126kg. I’ve not found the weight to be a problem.The rotating flip hinge that holds the iPad housing has been flawless. I’ve used every configuration shown on the page: closed flat, open flat to read or browse a large website like Reddit, “tented” to watch YouTube videos, “draw” to watch videos while reclining, and “laptop” for uses like typing an Amazon review. No problem staying open at a very steep 30 degree angle (“draw” mode”) and the whole shebang stays balanced at 135 degrees (on a desk typing, with the screen pushed back pretty far - which might work well if the keyboard is in your lap.) Note: 135 works well on the desktop. It’s tippy in your lap. The keyboard assembly holds the iPad through a pair of cam wheels at the bottom. So far, no problems with retaining the iPad. You will not be able to use any type of iPad protector like an Otter case while having the iPad mounted “in” the system, but the keyboard itself is connected via BlueTooth and should work fine even if the iPad isn’t mounted.The keyboard uses USB-C to charge, saving me from using multiple chargers for iPad and keyboard. I haven’t timed how long it takes to charge. Less than an hour.I don’t have an Apple Pencil so I can’t comment on it directly. There is a 6-1/2” open space at the top of the iPad retainer that should serve to charge a pencil while the iPad is mounted in the device, and a loop on the left side of the keyboard that should(?) hold the pencil when the system is closed.I have not interacted with customer support.Overall, 9/10 and I would buy it again if lost, and would recommend it for others with a 2021 iPad Air (4th gen).

My keyboard started getting some issues with keys that didn’t work about 6 months into use. After reaching out to BABG, they were able to assist me and lead me through a few fixes that didn’t work and eventually replaced my keyboard. Everything else has been good though (the hinges, the battery power, etc.)