DHP Miles Metal Futon Frame, Black

Le matelas n'est pas compris avec le frame

I thought mattress was coming with and didn’t

"0" Stars.The most disappointing thing I have ever purchased.If you buy this futon after reading this review, then shame on you. Poor quality materials, the tubing is much smaller than quality futons, I had to re-tap all of the 5/16" captive threads. The hinge is very flimsy.Then, the back rest tubing cracked at the hinge the first time we tried to fold it up. . The finish scratches very easily.You get what you pay for. Now I have to completely reassemble it and send it back.

I purchased this frame for $105 about a year ago. It was worth about that. Now it's very expensive on Amazon. After a few months one of the small support bars that holds up the futon snapped off. The futon mattress would slide off it with this bar broken and after some more months, I looked into getting a replacement part. The DHP customer service website said "Missing a part or need to replace a part? No problem! Simply fill out this form and we’ll send it your way!" So I filled out the replacement part and they sent and email saying it was shipped. When it did not come, I emailed customer service. After putting me through the inquisition requiring photos and documentation, they said that my product was beyond warranty (by a few days) and they wanted me to send them $43 for the tiny metal replacement part. This was after their website said the piece would be free and after they shipped it to me for free. I'm obviously not going to pay 50% of my entire purchase for a 5 inch piece of metal.Beyond the poor customer service, this product just isn't all that great. I also purchased the mattress and it's not really great either. It smelled bad for a long time and the buttons popped off it very shortly after using.I'm fine with it because it's a $105 mistake, but I would not suggest making a $400+ mistake.

We needed a replacement frame for our futon relatively quickly. By reading others reviews on this, it appeared to be a solid choice. It came quickly and was pretty much what we were looking for... not too inexpensive, solid enough... but nothing over the top fancy.