Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

This is a great read for helping you in a work space, especially in handling tough situations and controlling emotions so it doesnt become worse. It really helps your understanding on communication as well as instructing you how to respond and accept your responsibility in problems.

I read this book immediately after reading Crucial Conversations. It’s the why and how of holding myself and others accountable when it needs to happen. Definitely a great resource.

great resource

Quite good. I ordered the book because I had difficulty speaking up about the behavior of someone at work. Then small problems turned to bigger problems and I was asked at work why I did not speak up the first time. Well, personally who like a tattle tale right? Hard call. Sometimes something can be resolved one on one with rational people. Most coworkers are. When I was stuck in what seemed to be a cycle I knew I needed to report it. In my report, I found myself back - peddling to the initial incedent. So I got this book to help me along. I am happy with it. It involves personal and professional accountability so it is a useful tool book for personal and professional issues we need to confront.

I had to read this for a class and I was dreading it, but I ended up reading almost all of it in one sitting. The authors not only offered good, practical, applicable information, but their writing was pretty good as well. I expected it to be dry and very text-book like, but really it was pretty engaging. It's been a few weeks since I read it and it has proved to be pretty helpful! It's not a magic fix-all for all your relationship problems or anything like that, but its a good tool and resource fro improving how you handle accountability issues in relationships in your personal and professional life.

I didn't catch that the authors had re-titled their existing book, "Crucial Confrontations". I expected something new, LOL. I wasn't offended though because the book is so good. It made an excellent gift. This is the best book I've read on accountability discussions. The "FeedBack Script", podcast by Manager Tools and an old book, "Analyzing Performance Problems", by Mager and Piper are excellent companions to this book. Also S.Covey Sr.'s, discussion about managing by agreement in the 7 Habits really cements one of the hardest things to do when working with people, holding, ONE ANOTHER accountable. God Bless

This book is a great read for growing both personally and professionally. Having critical conversations are not only necessary but can be life changing with and without them. This read helps you to understand when and how to have those conversations. Wether managing a group or simply needing to have what would have been a difficult discussion with a spouse or child, this book makes it possible!

This is a great follow-up to The crucial conversations book. It expands a lot more on how to be accountable yourself and hold other people accountable while maintaining safety and setting proper expectations.

El libro llegó perfectamente. Letra espaciada (fácil lectura). Le quito estrellas por que sería justo, al tener el libro en papel, y con suscripción al Prime, poder tener acceso al audio libro sin suscripción adicional. Pero …

I though the information and content was great; a solid complementary book to Crucial Conversations (one of my favs). However, I feel it could have been half the length and just as valuable. Fluffed out a lot, and skimmed some sections. Worth the read!

I have read and reread this book and despite having done the same with their other books, there is something I learn or resonates on every reading. Should be required reading for all managers and parents...

Paso a paso te hace entender cosas que piensas y sientes pero que no tienes claro y sobre todo el camino para poder expresar tus necesidades emociones sentimientos expectativas

This is a must read for ANYONE who wants to be better at communicating, negotiation and navigating life! Practical tools and framework on how to communicate effectively, state boundaries and make requests. Do yourself (and everyone around you) a favor, and GET THIS BOOK.