NGTeco Cloud-Based Time Clock, 4-in-1 Time Clocks for Employees Small Business with Face, Fingerprint, RFID, PIN, Remote Control Software & App, 2.4GHz WiFi, IC Cards, No Monthly Fee

I had the pleasure of speaking with James and Alex. He walked me through the process of setting up the account for the first time. It’s so nice to know you can just quickly call for support without going through automated systems. 100% recommend the product and service!

After several factory resets and rebooting this junk time clock I returned it. It would only display two Wi-Fi networks. There was no way to connect this thing to the cloud because it could not see my network. I did not regret returning the purchase because the feel of the product was very cheap. If I paid $30 for this item I would probably have been satisfied with the quality however I expected more for the price.

Needed a little help in setting up the machine. All in all the machine is working perfectly for my location. I have to give 5 stars to the customer service team member Joseph for his help in getting things together for me. He was awesome!

I have tried multiple time clocks at my office, including three from NGTeco. The biggest selling point for me on this one is remote management of the device. My first clocks required physical transfer through USB to read times and then I had one that would connect through WiFi but only directly to the phone, so you still had to be present in the office. Now with this device I can generate my payroll after hours at home. Setting up the device is fairly easy. Unfortunately they changed the mounting screw pattern, so I couldn’t use all of the existing holes from the previous device (also NGTeco). This device angles off the wall farther, which I think helps to prevent erroneous time punches if you are using the Face ID. I like that it gives four options to use for verification. We have been concerned of employees sharing their pins to punch in when running late. Using the finger print or Face ID helps give that peace of mind. So far, I have only had one employee that the finger print seems to be giving errors and had to add a new print in. I am guessing that the original scan was not clear enough. The initial setup of the device and software is easy to follow and you can get it up and running quickly. On the reports side of the software I found it to be more difficult to use and less intuitive. I had to contact support and eventually found that you need to fully setup a time schedule before you can see your employees in the report section. Since installing the device the app has changed a few times, so it appears to be a work in progress. Overall, this device was a good, cost effective upgrade to my time clock system. While the remote user interface is still a development in progress, the ability to access the device remotely has saved time and headache.

After being pressured to remove my 1 star review, I should say that they reached out to me and refunded my purchase outside of the refund window and provided shipping for the return. This timeclock would actually work fairly well if employees work at the same site where the timer is located. Would not work for a company that has workers out in the field working off site. adding in breaks or fixing punches is terribly clunky with their software. Customer support on website is 'a.i'. driven and just bad. Regular customer support is out of country, fyi. Don't expect much customizability with reports or anything outside of basic timesheet functionality.

James was very helpful in the setup process and in teaching me how to operate the software. I highly recommend this product because you get a live person to help you quickly which is rare nowadays.

Alex give me very good help and its very good device

The customer service is too bad, especially the person who gets the phone call doesn't listen to what the issue is, + they let you pay monthly membership.

Gerät funktioniert nicht. die Daten werden nicht übermittelt. es gibt eine Verbindungsfehler die wir nicht lösen konnten. man kann mein rein und raus gehen abstempeln allerdings werden die Daten nicht an das Programm übermittelt. Alle Einstellungen wurden vollständig gemacht. wir sind mit dem Gerät unzufrieden

Für unsere Zwecke ist das Gerät nicht zu gebrauchen. Sobald man in die Nähe kommt, versucht es die Person zu erkennen und entweder ein oder auszustempeln. Das Gerät quittiert dabei nicht einmal, ob ein oder ausgestempelt wurde.

Dienstplanung und Verwaltung z. B. Freie Tage und Urlaub ist nicht möglich.