The Velvetiser System - Pewter

Okay yes you could buy a milk frother. Or you could whisk milk in a pan and heat it. Absolutely you could, and this review isn't for you. This is perfect for me, who struggles with a lot of culinary processes: getting things to the perfect temperature, measuring the perfect amount of milk, getting the whisking just right, having to watch the pan like a hawk... This, you follow the instructions, wait two minutes, perfect hot chocolate. The Velvetiser is amazing for someone like me: I have hand-eye co-ordination issues and this means I don't have to make an almighty mess and ruin a pint of milk before I get it right, just to have a good hot chocolate at home. It's a bigger outlay to start with, and if you use Hotel Chocolat's own sachets it will seem additionally expensive - but it's already paying for itself. I love a hot chocolate from a cafe. They've been my indulgence for many years now, especially Christmas flavours. But now I think, I can make something even nicer at home - and so I don't buy from a cafe. Over time, it will save so much money. I haven't tried the cold chocolate yet, but I'm sure that's really nice too because this thing is so good. When you actually get it and look at it you can see how everything that's gone into it is precision designed, from the whisk to the way it pours (perfectly - absolutely no spillage). It's actually easy to clean unlike some of these things that'd claim they're easy clean when they aren't. The whisk comes right out so you just run it under the tap, wipe out the pot, you're done. A premium item for sure but if you love hot chocolate, and you want something that makes that so easy at home - this is worth the price. PS Hotel Chocolat's peppermint white flavour tastes like candy canes, do try it this festive season!

I had the older version of the velvitiser but it had been used so much I felt an upgrade was necessary. This one is the perfect upgrade. I use this everyday for my coffee and love the smooth texture of the milk and the perfect pint of froth. The capacity of milk it holds is perfect for me.units use it for their hot chocolate and love it too, so easy to use. It is a tad expensive but I have tried the cheaper versions and finally gave in and don’t regret the upgrade at all. I would recommend this whole heartedly especially if you have a coffee machine and wfh as it is the perfect morning treat without spending too much per day. It works out to be worth every penny.

This was a Christmas present for my daughter who already has a Hotel Chocolate but this one does hot and cold. She can now make 2 hot chocolate drinks at the same time 😅 good quality as usual. She loves it.

Fab little product. Daughter loves it, uses it every day for warm milk, hot chocolates and coffee.

Bought 2 as gifts to accompany the hot chocolate advent calendars. They went down a storm! Literally perfect hot chocolate every time. Really aesthetic, high end piece of kit. Compact for storage, but my family leave them out to elevate their kitchens!

Its broken after 3 weeks of use bit rubbish, for £120 you'd think it could make tree hot chocolates a day im guessing a magnet come loose and stuck to the bottom inside which is why it sounded like a broken washing machine lol

Lovely looking and makes the perfect hot chocolate

Love this Grade A hot chocolate

I LOVE the Velvetiser! It works as described and makes a single serving of cold or hot chocolate milk. If temperature is a concern for hot chocolate, transfer immediately into a insulated mug like a Yeti. I don't like scalded milk and the Velvetiser warms the milk to the perfect temperature. The included ceramic and glass pods for drinking are useless and I tossed them in the trash. The regular chocolate samples are OK, but the flavored samples taste artificial and they are too expensive. I immediately switched to using semi-sweet chocolate chips pulverized in a food processor. I tried hot cocoa powders, but they have a tendency to leave a gritty residue at the bottom of your drink. If you want to make a truly decadent drink, substitute whole milk for a bit of half and half or heavy cream. I hate kitchen appliances that are one-trick ponies, but this is a pretty cool product. I'm a bit of a chocolate milk junkie, so I will put the Velvetiser to regular use.

The Hotel Chocolat Hot & Cold Drinking System has completely transformed the way I enjoy chocolate drinks at home. Whether I’m in the mood for a rich, indulgent hot chocolate or a smooth, refreshing iced version, this machine delivers perfection every single time. The chocolate melts beautifully, creating a velvety, café-quality drink that tastes luxurious and authentic—not overly sweet, not artificial, just pure chocolate goodness. I love how quick and easy it is to use, and the sleek design looks gorgeous on the counter. What truly sets it apart is the versatility. One machine gives you cozy winter-worthy hot drinks and refreshing cold treats for warmer days. Every flavor I’ve tried so far—from classic cocoa to vanilla-white—has been exceptional. If you’re a chocolate lover or just want to elevate your at-home drinks, this is absolutely worth it. Five stars without hesitation

Item started to be noisy right after the second use!

AMAZING milk frother easy to clean and u can use it for making coffee too

I have only used this for hot chocolate but I love it much better than the original velvetisser because it actually makes the chocolate hotter. It’s a breeze to clean and it just looks nice. It makes the chocolate nice and creamy. The on and off switch is easy to use and it is very quiet. It makes the perfect size cup. It may be a little costly but for me the taste and ease make it worth the price.