Question 1

How accurate is this? I recently bought one from China different and not only was it not accurate but used.  Worried this will be a waste

Accepted Answer

Hello Amazon Customer,

Thank you for reaching out with your inquiries. Our BBT thermometers are much more precise in gauging accurate temperature readings. Our thermometers detect temperature readings up to 1/100th of a degree which is most beneficial when watching the temperature fluctuations associated with Basal Body Temperature changes during one’s cycle.

For more information, or answer any more of your inquiries, please contact our Customer Service Team. We’re always happy to help! We can be reached via Amazon Messenger, or by calling 855.822.6999 M-F 9am-5pm CST.

Warmest Regards!

Katharyn
Customer Service Team
Easy Healthcare Corporation

Question 2

How do you change the time on the thermometer? mine is off by 12 hours. (says pm instead of am).

Accepted Answer

Thank you for your inquiry Amazon Customer. The time should be synced with your phone settings. There is an option for 24 hours on the settings as well. Once you sync the thermometer to pair, take a temperature as well. Make sure to accept any new app updates on the device as well.

I hope this helps. If you are still having concerns, please contact Premom support directly through your app for further assistance or by contacting our toll-free support line below.

Best Regards,

Laura
Customer Service Team 
Easy Healthcare Corporation 
1.855.822.6999 M-F 9am-5pm CST

Question 3

Can post-menopausal women by-pass app's menstrual cycle questions (I want to record/document low temperatures due to my hypothyroidism)?

Accepted Answer

Hello  Amazon Customer,

Thank you for reaching out.

To set up the account, you will have fill in the data on the signup page to get access into the app as this app is originally for people tracking fertility. But once you are given access, you can always go into into your profile and make the necessary changes  (such as selecting 'Im Pregnant' feature) so it will not require you to record a menstrual cycle, for ovulation predictions.  This will still allow you to use the other features for temperature recordings.

I hope you found this information most helpful. Our Customer Service Team can be reached directly via Amazon message, or by calling our toll-free number at 1.855.822.6999 Mon-Fri 9am - 5pm CST.

Best Regards,

Jessica
Customer Experience Team
Easy Healthcare Corporation

Question 4

Can a basel  thermometer be used just like a regular thermometer when you think you have a fever?

Accepted Answer

Dear Michele,

Thanks for your question.

Yes, this item can be used as a regular thermometer.

I hope this helps and if you have any concerns, feel free to contact our customer service team via Amazon message, or by calling our toll-free at 1.855.822.6999 Mon-Fri 9am - 5pm CST.

Best regards,

Marissa
Customer Service Team
Easy Healthcare Corporation

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Easy@HomeSmart Basal Thermometer, Large Screen and Backlit, FSA Eligible, Period Tracker with Premom(iOS & Android) - Auto BBT Sync, Charting, Coverline & Accurate Fertility Prediction EBT-300

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