SteamfastSF-680 Digital Steam Press with Multiple Fabric Settings and Steam Burst Function,Stainless/Black, Stand

Good product, seller is very cooperative. I have requested a replacement and she replaced with no questions asked.Many thanks

We bought recently Steamfast SF 680 that operates under 120V Voltage (US standards) while in our country (UAE) the Voltage is 240V. By buying through Amazon.ae we've never expecting that such kind of appliance will be out of UAE standards. When we opened the pack there was no indication on the pack while we noticed that the power cable plug was US type. Therefore we applied a UK adaptor in order to plug in the circuit. However few minutes after start using the steam press a small explosion taken place by shutting down the appliance operation. By going to manual caution details we realized that the appliance sent from US without having an auto switch between 120 to 240V and eventually required Voltage Adaptor rather than simple adaptor. As a result we lost our money since the guarantee is not covering us. Very bad service from the supplier since the time of deciding to sell overseas they have to warn people about that by using labels and signs outside the pack and not to going through the small letters of the manual in order to discover that the appliance was operating out of UAE Standards. Totally unacceptable. I also consider Amazon.ae reposnsible since they are selling such kind of products