eufy Robot Vacuum 30C Slim Max, Self-Charging Robot Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets, Boundary Strips Included

The Eufy Robovac 30 is a wonderful little vacuum! It has far surpassed my expectations. After replacing carpet with dark hardwood floors in most of our 2400 sq. ft. home, I was finding it difficult to keep the dust bunnies at bay. I didn’t know anything about robot vacuums so I went online to do some research. I considered a lot of different brands but what caught my eye about the Robovac 30 was a combination of the positive customer service comments, price, and boundary strips. We have a combination of hardwood, low-medium shag carpet, vinyl, and tile. I was pleased to see that the Eufy Robovac 30 was reported to be effective on all of these surfaces and I have not been disappointed in the Robovac 30’s performance in my home. I was so happy about the effectiveness of my Robovac 30 and the amount of time it saved me that I encouraged my daughter to try it in her home for a few days to see if she would like me to get her one for Christmas. My daughter and son-in-law live in a 2-story home and have 2 indoor cats. After using my Robovac 30 she was sold so I ordered them one for Christmas. The Robovac 30 works wonderfully in her home keeping it free of cat fur. They have a combination of light wood, tile, and carpet. It cleans everything except the stairs. Her Robovac 30 did fall down the stairs once but she said she now leaves on a light and it has never fallen again. She also only cleans when she is at home and does not schedule cleanings. She has had her Robovac 30 since Christmas 2018 and it is still performing well. After about 10.5 months, my Eufy Robovac 30 began turning itself on and cleaning at random, making a really loud grinding sound when cleaning rugs and maneuvering over transition pieces, and it seemed to get confused and clean in circles or keep going over the same area again and again. I cleaned my Robovac 30 thoroughly, replaced the side brushes and cleaning brush, and cleaned the sensors but it continued to be much less effective and noisy. After trying different things for about 3 weeks, I called Eufy customer service, and talked to a representative who was extremely polite and helpful. She asked me a few questions and had me try a couple of things. She then stated that it should not be acting that way and I was sent a replacement in a few days. She did ask me to write a review discussing my experience. I have waited several weeks before reviewing my replacement Robovac 30 since I wanted to see how the new machine works. Something I noticed with both Robovac 30s, they seem to clean better and transitions more easily through the house after 2-3 weeks of use. They both seemed to stay in one area and not move easily from once type of flooring to another at the beginning. After several weeks, I am very pleased with my replacement Robovac 30. Features and Comments: -Running time – On hardwood floors with different size area rugs, my Robovac 30 will clean for between 90 – 105 minutes when fully charged. Running time is less on carpeted areas. For reference, I section off my house into small areas since I like to clean each area thoroughly. It takes 2 full charges to clean my entire house. -Thoroughness of cleaning – I can’t believe how thoroughly this vacuum cleans. It is truly amazing. I used to vacuum my floors with a canister vacuum and then Swiffer with dry cloths before mopping. Now I just run the Robovac 30 while doing something else and then mop. Amazing! I also love that it will clean under most of my furniture, especially under the beds. -Finding its way back to the docking station – I only use my vacuum when I am at home due to the fact that I still have some area rugs with fringe and long drapes that puddle on the floor in some areas. Also, my elderly mother lives with us and I am afraid that she might trip over the vacuum if I am not there to supervise. Therefore, I use the boundary strips to block off certain areas so that I know where the vacuum is at all times. If the Robovac 30 is able to get to the docking station when its battery starts running low, it does an amazing job of docking; however, I typically just pick it up and return it once I hear it slowing down. -Remote and scheduling cleanings– I don’t often use the remote and never schedule it to clean for the reasons mentioned above. The few times I have used the remote, I have been mostly pleased. It works wonderfully for spot and edge cleaning. I will occasionally use the manual cleaning to direct the Robovac 30 to a certain area but for me it is faster to pick it up and move it rather than using the remote. I have never scheduled a cleaning so I can’t comment on that feature. -Boundary strips – I love the boundary strips since we have a very open floor plan and they easily allow me to block off certain areas and confine the Robovac 30. Due to convenience, my floor plan, different floor textures, some rooms getting more use than others, and my mother’s safety, I section off my house into segments of about 300 sq. ft. to clean at a time. This way I can target the rooms that get used the most and are therefore need extra cleaning, keep the Robovac 30 out of rooms that have clutter or things that need to be removed, and know where it is at all times. I also feel that the rooms are more thoroughly cleaned. If not confined, the Robovac 30 will randomly move throughout the house and some areas may not get cleaned before the battery dies. I have cut and taped sections of the boundary strips to yard sticks and use these to block off areas. The Robovac 30 won’t run over the magnetic strips but it can push the yard stick across the floor, so it is necessary to either place the yard stick in a doorway so that the door frame prevents the yard stick from being pushed through the door or place something heavy either on or behind the yard stick so it can’t be moved. It is then easy to store the yard sticks standing up in a closet and have them ready to lay down each time they are needed. -Babysitting – Since I remove items that the Robovac 30 can get tangled in, I rarely have to rescue it. -Cleaning the Robovac 30/maintenance – Cleaning is easy but it is necessary to do so on the recommended schedule. After cleaning each area that I have sectioned off in my house, I empty the dust bin. This may not be necessary but cleaning effectiveness will be decreased if the bin is allowed to get too full and it is amazing how fast it can fill up. I don’t consider this a flaw in the Robovac 30, but a fact applying to all robot vacuums. I did originally have difficulty removing the roller ball to clean it. To easily remove the roller ball, use a small pair of needle-nosed pliers. Gently squeeze the pliers on the sides of the roller and pull straight up. This does not take a lot of force and works well. -Customer service – Excellent! I was shocked that I received such courteous customer service and a new vacuum when my original Robovac 30’s warranty was due to expire in less than a month. The replacement vacuum came with a 90 day warranty instead of a full year, but that is understandable. -Replacement parts – All replacement parts (side brushes, filters, etc.) are easily purchased from Amazon. Overall, I am very pleased with my Eufy Robovac 30 and would purchase again!

I plugged it in. The light blinked orange for a couple hours, indicating that shewas charging, the light turned blue, indicating she was charged. I pushed the button for her to start cleaning. She beeped. The light blinked orange, indicating that she was charging (for an hour or so), the light turned blue, indicating she was charged. I used the remote to get her to start cleaning. She beeped. The light blinked orange, indicating that she was charging (for an hour or so), the light turned blue, indicating she was charged. I was getting nowhere. Eufy did not run . . . due to operator error. Operator error occurred because my vision is so poor from cataracts that I could not see the on/off button in the instructions, nor on the bottom of the unit. I did manage to feel around this morning until I found the toggle. Happy days! Eufy worked like a dream . . . quiet enough not to be disturbing and purring loudly enough that I was aware of where she was when I was in or near the room where she was working. I vacuumed the house a couple of days ago with my regular vacuum and dragged a damp microfiber mop over the floor. Then, for the test, I set Eufy loose. I have a long-haired cat . . . and my hair is long as well, so I thought I should probably check the dust bin after about 20 minutes since she'd been working under my bed, where the cat hangs out. (The cat is not sure if Eufy is acceptable or not, but at least she isn't tearing to the other end of the house like she does with the big vacuum.) The bin was FULL. This is not an indictment of the bin. The unit is small and fits very well under most of my furniture. So does my cat, who sheds a lot. So do I (I shed a lot . . .but, I don't fit under the furniture.) The brush was matted with cat hair and with strands of my hair. I removed the brush, cleaned it, and replaced it. By the time Eufy ran her full cycle and docked herself (I could tell she was REALLY tired), I had emptied the bin three times . . . and I know she's holding another full load. Cleaning the brush and emptying the bin emptying are intuitive and easy, and the handy cleaning brush really helps defuzz the roller brush. I figure it's going to take a few times of running her before I get all the cat hair under control. Then, I'll have to figure out how frequently I need to run her for maintenance mode. I will say that one of the reasons I got this unit is because I am a gardener. Every time I come in the house, I bring in dirt from the garden. I have rugs by the doors to catch some of it, but it invariably gets tracked through the house on the tile floors and, even worse, the bamboo floors. Sand and finished hardwood don't mix . . . I might have my floors sanded down to get refinished, but I don't need them sanded every day. Anyway, by the time I got through the house to the shower and got myself cleaned up, I had a major vacuuming job to do . . . but I was already exhausted from working in the yard. I can see it now. Walk in from the garden and push Eufy's start button as I head to the shower. YAY! I expect both my yard and my house will improve out of this one. As for the complaints about Eufy "skipping rooms," I found an easy fix on that one . . . or maybe a couple of easy fixes.I know certain areas of my house need deeper or more thorough cleaning than others. Today , I picked up everything on the floor in my daughter's room (chairs, waste basket, etc.), then put Eufy on the floor in the room, turned her on, shut the door, and set the stove timer for 20 minutes. Figured she would do a pretty thorough job on a "cleared" 10 by 13 room in 20 minutes. She did . . . after she had done my living room, sitting room, kitchen, breakfast nook, office and some of the family room. She's charging now. I'm going to "clear" the office and give her a second chance at that . . . and the same with the family room, blocking that off as well. Anyway, other than closed doors, I was thinking about cutting the stopper strips in various lengths and just placing these strips on the floor in doorways or at room transitions temporarily to force Eufy to focus on particular rooms or areas. (The family room itself will probably take a full half hour and it is more likely that Eufy will do a thorough job if I can clear some of the floor items to an adjacent room and if she doesn't have the option of wandering off to do my bedroom. (I did find I had to tuck in the bedskirts to get her to go under the bed. Guess she was afraid of the dark.) The strips are NOT something I want to stick to my bamboo floors . . . and are unsightly on my white tile, but I would think they would probably still work even if they weren't stuck down. I do have one safety concern. When Eufy is off "cleaning," what happens if my cat happens to lie down on the nice, warm charger? Or if my grandson is crawling on the floor and rolls a metal truck over the contacts or sits on it? I don't want to short the unit out testing to see if it's "live." It needs to be plugged in for Eufy to find her way "home," and I'm using the time that Eufy is vacuuming to attend to other chores (I'm not sitting and watching the charger) so are those two shiny, silver, child-attractive contacts a shock risk? Anyone have any knowledge on this? I suggested to the Eufy Company that they make the easy start instructions available on its website so that older customers, whose eyesight is failing, might be able to increase the image size to something readable. The lines on the drawings are delicate, making the details very hard to see for old eyes. Many of us can still see SOME, but many of us need letters and pictures larger and bolder than what came with the unit. Perhaps, the company could even make a large print guide available upon phone request for those who do not use computers. The elderly market, OMG! Our adult children are busy with careers and raising children, so they need this kind of help. Older people? Our joints don't like hauling around big vacuum cleaners. We don't get down on our hands and knees as easily as we used to--or at least we don't get up as well. We don't have the energy we used to have. And, many retirees that I know are busier now than when they were working--caring for grandchildren, helping their even-more-elderly parents, starting a second career, or putting a lot of time into volunteer work. So, I'm a happy camper. I didn't have to pull out the heavy vacuum today and by the end of the day, I will have made a BIG impact on "defuzzing" the house. I've got this in mind for 3 people as a Christmas present. I just hope Eufy has a long and healthy life. Moving a little furniture to help her out . . . not a problem. Go for it, Eufy!

I wanted to give it a few months of the vacuum to do its work before writing a review. We have 3 cats and we previously had a Shark robotic vacuum that we had since about 2020(ish). Loved that thing but it came to a horrid end after one of my cats got locked out from his litter box. I came home (after a 12 hour shift) to feces and urine smeared EVERYWHERE. After I viciously cleaned my house with bleach while angrily crying until my nostril hairs were burnt away, I went on the search for a new vacuum cleaner since this one could not be cleaned properly (it got into every known crevice and destroyed the motherboard 🫣) and I came across this vacuum. After a long debate with Chat GPT on which one would fit our household, we decided it was time to go from a regular robot vacuum to a vacuum/mop robot. We received it fairly quick and the set up process was pretty easy. I absolutely LOVE that the buttons have a child lock mode since one of our cats likes to sit on it and press buttons (he would sit on and turn on the shark one just to ride around on it so you can imagine he is disappointed that he no longer has free rides whenever he wants). I also love the different functions the app has so if I want it to mainly vacuum and only mop every once in a while, or do both vacuum and mop daily, or have the AI do its thing, I am covered and can change the schedule pretty easily. It also has different suction speeds and how much water gets dispensed for mopping (such as light mopping or heavy duty mopping). We have a 2400 sq ft 2 story house and this lives downstairs, I haven’t had issues with its battery depleting too quickly which is nice. It does have a camera (and surprisingly a flash light when it goes in dark places!) in the front so it can avoid things without ramming itself into said items causing mass mayhem for me later. It’s fairly quiet compared to the Shark vacuum BUT it gets real loud when emptying itself out temporarily. I had no idea these have little vacuum bags (the shark one had a dust bin you just emptied out) so we went on the website and saw that these little tiny bags are pricy. Did a quick search (and help from chat gpt) and found some for cheaper in a different brand. As for the mop solution we just use Odoban no rinse floor cleaner since it works with robotic mops and it’s a fraction of the cost of what their website has. It says use 5 oz when filling up the tank but I just do a couple of long splashes. TLDR: works great for a household of 2 adults, one preteen, and 3 cats (one hairless, one regular shedding, one massive shedding) Use off brand vacuum bags and odoban no rinse floor cleaner for cheaper upkeep. Only reason why it’s missing a star is because of the price of the bags and solution. It came with a bag but didn’t come with solution which I wasn’t aware of prior to purchasing. Other than that, works really well and keeps my floors nice and clean!!

As a neat freak, this has been one of my favorite purchases recently. Hands down. No doubt. Our house has seriously never felt so clean. With four boys coming and going, plus a cat, plus my wife and I both working out of the same house, this place gets dir-r-r-r-ty! But now, I just set this little baby up and get it goes to town. Note: the first several times that we used it, the machine's debris holding chamber was LOADED. We ran it until the battery died (and it returned to it's charger automatically), emptied it, and then ran it again as soon as it was fully charged. But each time that it ran, it was completely full! Every single time. None of us can believe how dirty we were living. Note #2: We now take it upstairs to do a deep cleaning there. We had a little bit of a learning curve to make sure that all of the electric cords and such were off the floor. (They untangle easily, btw, if you forget). My son with the cat had a room that used to smell terrible... it smells almost normal after we ran this several times through there. And the volume of cat hair that this thing picked up is crazy amazing. Hair that we didn't even see. I didn't know cat hair smalled badly, but it must've. Room smells pretty decent now (not perfect - there still is a smally boy living in there)! Note #3: We keep a pretty clean house. That is what is amazing about this thing. It makes it really clean. Note #4: After the first several runs, make sure that you clean the roller brush. It will make a difference. The tool that comes with the unit that looks like a comb does a great job. If you get hair or thread or similar wrapped around it, use the handy dandy letter opener-style cutter to easily and safely clean it out. The blue parts on bottom around roller remove easily for deep cleaning. Do it! Easy and worth it for better future results. Note #5: Does all types of floors really well. We have ceramic, vinyl, short carpet, marble, deep carpet - all on the first floor of our house --- NO PROBLEM for Eufy! It moves with ease between them all. Note #6: Problem areas? We have a screened in porch that has a door that allows tiny little leaves in under the door. I'll just set the Eufy out there and forget about it. When I see it again, the machine has run out of juice and the floor is perfectly clean. Or my basement office. Set it in there at the end of the day, close the door and forget about it. In the morning, the floors are clean and the machine is sleeping where it ran out of power. I take it back upstairs, empty the cannister, and put it back on the charger. Last note: It gets in tight spaces. It cleans edges beautifully. It spends more time on a room than we ever would, so I guess that is why it cleans so well. It gets under most of our furniture. Around most of our chairs. And oh - I almost forgot - this vacuum is SO-o-o-o quiet. With our upright, you can't hear yourself think. With this thing, I can be do my work uninterrupted. Disclaimer - I have wasted a lot of time just watching machine in amazement and awe! Thankfully I can now walk away from it - although the 7 sessions with a therapist to get me to break the habit were a pain. ;) I highly recommend the machine - if you couldn't already tell! I came back on to Amazon to buy a unit for my in-laws and saw the opportunity to avoid my job for a little bit to write this review! Funny, but I am glad that I did. This little fella is totally worth it. If you are thinking about which brand to buy, you can't go wrong with Eufy. Kudos to the manufacturer and development team! Note to manufacturer: Can you please develop a machine to automatically climb and clean stairs (cook, do toilets, do laundry)... ? People, you are going to love this vacuum!

We purchased this vacuum, Eufy x10 Pro Omni, for a house gift to ourselves for Christmas. We ordered it on Cyber Monday and didn't receive it until December 24th. No problem, thankfully we had a friend that remained in town and was able to go to our house on Christmas eve and place it in our garage. I started using the vacuum on Friday the 27th, 9 days ago and I have been running it through all the functions and everything I can to see if it has any issues or if it doesn't meet my expectations so I can return it if there are any issues. Before trying to use the vacuum, I watched all the videos and read as much material as I could on setting it up and mapping the home. After feeling comfortable about setting it up I started to set it up to map the house, following instructions in the manual I downloaded. Everything went pretty well and it seem to map out the rooms very well. I noticed if you have curtains that hang to the floor this will cause the vacuum to drive around the curtains and not get close to the wall. Also if you have a bed skirt around the bed it will not go through it to get under the bed. This prevents the vacuum from going under the bed to clean. Before we clean the rooms we pull this up and tuck it in so it will clean under the bed and I roll the curtains up so it will get closer to the wall. I have tried every command and different levels to vacuum different rooms, vacuum and mop bathrooms and the kitchen. The vacuum works very well and I like how it will self-empty at the time intervals I have set it at. For tile it mops and cleans very well with no streaks. Our hardwood floor it cleans it very well however, it leaves swirling marks as well as tire pattern marks from the wheels. I have tried different water levels and trying to clean twice. I do like that the vacuum washes the mops and then dry's the mop heads, so they don't begin to smell. Great feature. When it self-cleans, after vacuuming, it is pretty loud. I think this is because it needs a great deal of suction to clean out the vacuum and deposit it in the bag. This is not an issue if the base is in a different room away from locations you use to relax or watch TV. Even then, it's no problem because it only lasts a few seconds and you can run it when you're not home. I have tried every scenario this vacuum has to offer and it has worked very well and I have been pleased up until last night. Day 8 of testing. For some reason the task of cleaning or emptying the tray for dirty water does not work anymore. I looked up how to troubleshoot this problem and have done everything, several times, that was in two or three troubleshooting guides, video and written. I cleaned everything even though nothing was dirty, since we have only had this vacuum for 8 days, before this issue. See the picture of the water in the tray and how clean it is. Not a dirt or dirty tray issue. I have checked rubber seals, blown soft air through the lines with no issues of blockage. Filters are all clean and brand new. I've been working on this issue for three hours now trying everything and chatting with Eufy, sending Eufy an email explaining the issue with uploaded videos showing all the parts and me going through the steps they requested to fix the problem. I can't call them because they are not open until Monday and as usual, nothing goes wrong until the weekend. At this point I am at a standstill until I can troubleshoot the problem with an actual person. I will update this review once I go through this process and will explain the solution. If, there is one other than replacing the unit. More to come on this. Up until this issue started this vacuum has worked exceptionally well. I highly recommend if you purchase this vacuum to take the time to run it through every scenario, as I have, to make sure it has no bugs and/or that it meets your expectations. At this point I would recommend it to a buyer with caution. This is a very sophisticated piece of equipment that, in my opinion, has a lot of things that could go wrong. Things that even the best handyman won't be able to fix. This day and age, appliances with electronics and all the bells and whistles fail quite regularly and require expensive circuit boards and electronics to repair them. Not to mention the cost for the repair person to do it if you are unable. I recommend purchasing the extended warranty. If not, run this thing every which way to Sunday before the 30-day return expires and then hope nothing fails, especially on a weekend, after the warranty has expired. More to come on this. Update. Eufy emailed me a return label and instructions to send back the base not the rob vac. I had saved the original box therefore, sending it back was not a problem. It took over a week to get a replacement base. I contacted Eufy per my concerns of this elapsed time were I was not able to continue testing the vacuum and its features within the 31 day timeframe for a full refund. They assured me they would extend this date by two weeks. I received the new base shortly after a week. When I returned the base I sent in the cord to the unit and left the vacuum bag installed. When I received the new base it was missing the cord and did not have a vacuum bag. I contacted Eufy and they assured me a cord and a pack of vacuum bags would be shipped. It’s been now almost one more week and I have yet to receive the shipment. For two weeks I haven’t been able to use the vacuum. Eufy did issue me a number to receive two wash pads for free. I had to go to a site through a link emailed to me and enter the code. Problem is, the code covered $10.00 of $12.00 cost do I had to pay $2.00. I contacted Eufy and they said they would reimburse me the $2.00 however, I would have to wait until I receive the pads and then I would need to contact them at such time. Now I’m waiting for the cord, vacuum bags and wash pads. Sorry this review has turned into a novel. I just want to put everything out there to help others to decide on a purchase. As for the vacuum and what I have experienced, while I was able to use it, I am very pleased with the results. Received the new base and everything has worked exceptionally well. Whenever I send the support or customer service an email or a question they always respond immediately with an answer. This unit I would recommend to anybody who has animals. I’ve not had a problem with dog hair tangling in the brush. If someone in the family has long hair that will get tangled in the brush. Great little mid price vacuum fantastic customer service.

ONE YEAR IN REVIEW I have mixed thoughts because I really like it, the app is great, it cleans great. I’ve stayed on-top of all the maintenance the app has asked me to do and found replacement parts here and there as needed. I have it run everyday and it does a great job, works about as good as I could have imagined in terms of cleaning. Unfortunately exactly one year after purchasing it, 6 days after the one year warranty expired, I started having issues. For about a week I got the same error of “roller brush stuck”. I cleaned the brush, paid for replacement parts, followed every trouble shooting suggestion in the app, same error. Contacted support and did everything they told me to do in terms of trouble shooting. On Reddit I learned this is a common problem and probably from a motor issue. Worked with support for a few weeks and eventually they offered to repair it for me, even though it was a few days over the warranty. Super stoked with that. But had the weirdest interaction with the support people, felt like I was dealing with some like 3rd party questionable service, just not the interactions I expected for such a “high end” expensive product. Contacted them through the app, got an email response and they sent me a shipping label. I packed it up very well, wrapped it up, and sent it off for repair. Like two weeks later get it back on my doorstep, in the same box I sent it in, but all squished. Vacuum just set ontop of the same bubble wrap I sent it in, but like not wrapped or protected . Device was clearly beat up, everything in the box was wet and there were random parts scattered throughout the box and a panel missing from the top of the vacuum that wasn’t even in the box. Also just realized MULTIPLE parts are missing. I’m not only missing a random panel, but also a brush guard, filter and dust bin, all pieces that I sent in. I literally feel like I got scammed. So confused and disappointed. For like a $900 vacuum and only one year out, I’m disappointed to have had such a major issue so quickly and to have such an unprofessional experience with the service group. I’ve never seen something packed so poorly and was shocked, like actually dumbfounded to have found that parts are missing and like such an obvious one too, literally the panel on-top, I noticed it before the box was even open all the way. I couldn’t tell you if it worked or not because with exposed wiring and chips from the missing panel plus all the other missing parts, it literally cannot be used, it’s useless. No idea what to do now besides pray they sent me parts or just replace the thing. UPDATE: 40 something emails later I finally begged someone to send me a new device. Their original suggestion was for me to buy all the replacement parts they took and they would refund me 15% back, ridiculous in my opinion, but I literally cannot buy the most important part, the top panel that was stolen, it’s not something they sell. The “new” device they finally sent me was all scratched up with dirt, gravel, kitty litter and cat food scattered throughout the packaging. The vacuum was literally covered in the gravel and all scratched up. Clearly a returned device that was sent back dirty and no one cleaned it up before sending it to me. I thought it was all cleanable but the scratches were deep and one is right over the camera. I asked if I could exchange it and was literally told I should be grateful they sent me anything and they wouldn’t help me anymore… The customer service is so bad it’s just not worth it, get something else, save yourselves the struggle. Because of all this, I wouldn’t recommend this product. For the price, I’d expect it to last more than a year without a major repair issue needed (replacing the motor) and I’d expect better customer service and a better warranty. Stay away, it’s too expensive and too risky :(

November 1, 2020 update One of my two Eufy 30C vacuums began badly malfunctioning well within the warranty period. I contacted Eufy support, and after demonstrating the malfunction (spinning in circles continuously forever), Eufy sent out a brand new replacement that I received within two days of Eufy accepting the warranty issue. Pretty amazing. The best part though is that the replacement vacuum clearly has better programming and probably improved hardware. It can now selectively disable the sweeper brushes when it senses that they are caught on something which is a frequent occurrence in our house. This is a very important benefit because without this ability, the gears on the sweeper brushes skip when a brush gets stuck and eventually the gear teeth round off allowing the sweeper brushes to stop spinning on even the slightest obstacle. Another benefit is that this updated version seems to be able to better avoid getting stuck at drop offs. It also seems to have an updated algorithm for is vacuuming pattern, although I'm not sure that the altered algorithm is improved. I've found that in our dining room the vacuum spends an inordinately large amount of time around the dining table, and it actually seems to sometimes be unable to find its way out of fairly tight confines. Overall, the updated firmware/hardware make this a much better vacuum, and I've updated my rating of it to 5 stars. There are still things that could be better, but for the price, this vacuum is awesome. October 4, 2020 update: We bought two of these - one for the upper floor and one for the lower floor. The one on the upper floor gets way more use, and its starting to go bad. One of the side/edge brushes easily is stopped from spinning (drive gear is likely become stripped), and the vacuum often start spinning in a circle with nothing blocking it. Now happens every time we use it. This is a common problem, and some people have found that this is correlated to there being debris in the mechanism of the center gimbal wheel. Not for mine though. I have also cleaned all the sensor windows multiple times. Power-cycling the vacuum usually fixes the issue temporarily. Its currently spinning in a circle as I write this. Was good while it lasted. Hoping the warranty is good. Original review: We've only had this thing for about a week, but in that one week, its done way better than I expected. We vacuum every other week with an upright cord vacuum, and since robovacs have relatively low suction power and flow rate, I wasn't expecting it to find much of anything, but to my surprise, its vacuumed up tons of cat hair and fine dirt, and larger debris. Immediately after the vacuum reaches full charge, I set it loose in some part of the house. Its been run through each room multiple times now, and it keeps finding stuff. And I clean the dust bin and shake out the filter after each run, so I know exactly what its finding. Its very impressive, especially for the sale price. If it lasts even six months before breaking, it will have been worth it. Here are the positives: - Probably the best thing about it is the ability to clean under beds and other furniture that can't easily be cleaned with a conventional vacuum. - It does a good job of cleaning in other hard to reach places. - We have a piano in the house, and I watched carefully to see if it would damage it, but so far, it hasn't marred it. This robovac has a rubber bumper, and it requires only a light touch (or no touch) to get it to change direction. - The wifi feature is great for notifying the user when the Eufy is fully charged or when its stuck. - It catches way more stuff than I ever expected. Neutral aspects: - It cannot see toys, cords, clothing, and any other small items on the floor, and it will easily get stuck on these items, so a room has to be prepped before letting the Eufy loose in it. In a way this is a positive feature because it forces the user to tidy up the floor area. - It takes about 3-4 hours to charge. Some negatives: - It does good at sensing ledges that have a hard edge like an uncarpeted step down, but we have a single step down in our living room that's carpeted, and the Eufy gets stuck on it all the time. - It routinely gets stuck under toe kicks in the kitchen and in our master bath. - It has a hard time getting onto some our throw rugs. Its not an issue of tassels but rather, the debris gathering spinners at the front work their way under the throw rug, and this prevents the Eufy from being able to drive onto the throw rug. - The fact that the Eufy will notify you via wifi and a beep when its stuck is great, but it gets stuck multiple times during a cleaning run, so it can't be left to run unattended, at least not in our house. - It will only find its way back to the charging base if its relatively close, perhaps only within 15 feet. - It does not get anywhere close to 100 minutes on a full charge. We are consistently seeing only 30-40 minutes max.

Updated: December 28, 2020 -- After owning this product for two years, I am hard pressed to recommend it. As an entry level vac, it's probably not a bad deal. Our first unit was replaced after one year. Another year later and the 2nd one has been nothing but a child. Dies under furniture, can't find it's way home when 24" inches from the base. Constantly needing attention like a crying child for the last 90 days. Eufy said to clean the sensors, which we did to no avail. So in the trash it goes. I don't expect electronics to die like this in such a short period of time. So we decided to upgrade to the Roborock S5Max. We have high hopes for that unit - but at least reviewers have more than 12 months of use out of it. We purchased this unit to replace a old iRobot for a few key reasons... Probably like most buyers of a robovac. - Wanted a set schedule function - check - Wanted it to be quiet - check - Wanted it to stop banging into things - check - Wanted a bigger collection bin - check - Wanted Alexa integration - check... Sorta! But the biggest let down comes with the automation. First of all, Alexa in itself sucks. It's unreliable for true home automation. Any dependencies on Alexa will quickly be dashed to the rocks. So the next step is IFTTT support for home automation. And... NONE... Yep - this device has ZERO home automation support. It's a major let down and the reason why we're looking to replace it with a model that does. Now, rather than waste your time... If home automation isn't that important to you, then purchase the unit. It's a great bang for the buck and why I can give it a 3.5 or 4 star rating. But if you would like... - Clean when I leave the house - Nope - Return to base when I get near the house - nope - Focus on certain rooms per a schedule - nope - Send me a message when starting - nope - Send me a message when done - nope These are SIMPLE requests, yet there is no way to get them done currently. In fact, they don't even need to change the unit itself. If they incorporated IFTTT support, this would be the hands down best thing out there. But that major missing pieces brings light onto it's other short comings and has me searching for another unit. Even if it is at a higher price. And why would I pay more? These things are already pretty expensive, right? Because once you get the happiness of a wife who no longer needs to vacuum the house, it's worth every penny. But when she starts nagging you about it being stuck, or it starts to nag you with relentless beeping - then the price to rid yourself of the nagging is immaterial. Although this unit is quiet, it does make noise. And when you work from home, regardless of where you wander with your calls, it finds you. It's like having a dog in the house that follows you around. And it's distracting when you are on a business call and the thing starts nipping at your feet. So having the ability to have it clean on one side of the house while I sleep or work, and the other when I leave would be great and solve that problem. Next, it's VERY random in how it cleans. Some days one room gets two hours of attention, the next, not so much. Some days it'll never make it to a room. This is not good for the lazy person whose waiting for the maid (robovac) to come clean up the mess left on the carpet. The only way to get that done is to lock it in a room overnight and then recover the dead unit in the AM. And things like that start to take away from the "set it and forget it" benefits of an automated vacuum cleaner. Finally, and no fault of the robovac people. We live in AZ where pest pads are necessary. They are super sticky and designed to stop mice, snakes, lizards, tarantulas, scorpions from any further movement into the house. Occasionally, robovac finds access to one of these pads and gets stuck... very stuck! Depending on how bad the mess is does require purchasing new sweeper parts. Would be nice to geofence those sections of the house. Now they do provide magnetic strips to help with that, but they are black, wide and not very appealing to use... #OCDDillemma Oh... And small carpets, like entry mats, bath mats, etc... This stupid thing only knows forward. If the mat gets bunched up, the robovac beeps relentlessly for help. Would have been smart for the developers to include a "BACK UP" before beeping function. Honestly, as a developer, this is easy. If you're going to run the sequence of code that beeps, then insert a sequence of code just prior that has the thing backup to become unstuck. Simple! And here's one bonus idea... Not sure if any units offer this or not... But it would be nice, actually dang awesome, if when the robovac returns to the base that it would unload itself. This would eliminate the need to attend to it so often to clean out the catcher. Obviously you can have a larger base, and when robovac returns, it could dump its finding into a larger container. This would be really helpful for people who leave on vacation and want the unit to keep cleaning when gone. Overall, it's a really great unit. But these small items could make this a truly extraordinary one.