NapoleonP500RSIBPK-3 Prestige RSIB Propane Gas Grill, 500 sq. in + Infrared Side and Rear Burner, Black

Very well packaged and getting rid of all the boxes is a hassle (took 3 96 gal trash can pick ups to be done!).Product looks and feels great.Assembly is a giant pain. They could design it to be much simpler to assemble but the current design requires a lot of work - especially for the base.Temperature control is decent - takes some getting used too but once you do it’s consistent.Rotisserie machine seems a little poorly built and I’d be surprised if it lasts long.Everything else about is great. Way better than any Weber is the same price range.

The delivery experience was excellent! Arrived right when expected and delivered the heavy large box to where I needed it. Not a scratch or blemish on the box.The assembly was quite involved. Nearly every part of the grill except the gas valves and most (not all) of the electronics had to be assembled from a plethora of parts. If you’re not very handy - maybe hire someone to assemble or choose another grill. The instructions were all pictures (nothing to read) and did a pretty good job but you must take your time and STUDY THE PICTURE DETAILS or you will risk putting something together backwards or just incorrectly. The only part of the assembly that requires two people was lifting the main grill box with precision onto the fittings that connect the grill box to the stand while at the same time guiding the plumbing and cables through their proper holes.The biggest issues I had were with the doors on the stand and all the handles. They are pieces of junk compared to all the other parts of the grill (IMHO). The handles, other than the grill lid, are cheap chrome colored pieces of plastic that the paint will certainly flake off of within a few months to a year. The doors required me to bend their flimsy hinge like part (not a real hinge just a peg and hole assembly) so the doors would line up straight. The doors themselves are paper thin metal on a plastic frame that flexes as it’s opened and closed and doesn’t hold its shape well at all. So much so that the magnetic catches that are supposed to keep the doors closed won’t catch top and bottom at the same time because of the slight warp in the flimsy door. C’MON Napoleon - with a relatively expensive grill like this, how about you charge me another $10 - $20 an give your customers metal handles and quality doors+hinges that reflect the quality of the rest of the grill. VERRY DISAPPOINTING. I’ll tolerate it and keep the grill but I won’t recommend it to my good friends or family.As for the operation - I would say it’s very good (4 out of 5). There is only one hot spot and it’s in the center and not very big which is easily manageable. The side searing station with infrared works great! The main grill with gas burner valves are a smooth mechanism, light easily (so far), and provide good constant heat whatever the setting. The thermometer on the lid is one of the best and most accurate I have used. I like the lights on the burner valves as it is easy to see if one is left on and needs to be turned off. The lights are battery operated and I wish there was an option for a wall plug but that’s not a big deal to me. I haven’t used the rotisserie so I can’t comment much on that YET...stay tuned for an update some day...but the motor looks and feels cheap - has a plastic housing (not the best idea on a product installed inches from a heat source) but the rod and spikes seem like they would get the job done.The quick disconnect NG fittings are excellent and the hose is quite long if needed to reach your NG outlet.Overall It’s a “good” product and I’m happy enough with it. It cooks really well and I guess that’s what we are really going for here. I probably wouldn’t order another because I like sturdy doors to hang my grilling tools on without casing warping that prevents the door from staying closed on both the top and bottom magnetic catches. I also like a handsome grill and misaligned doors make the whole thing look cheap.I hope this is helpful. Happy grilling!

Beautiful grill! high temperature love the In side infrared searing station which I used for my Ahi. Got the smoker attachment and the vegetable rotisserie basket. We would highly recommend paying for installers as the instruction manual (and also the video on Tube) have no details and poorly explained. The wiring for the infrared stations a tricky and also how to align the doors was very poorly explained. aside from that GREAT GRILL and also the 3rd party vender "SPOTIX" was fantastic to work with... LOTS of help from them.

I'd give the grill a 10 but can't due to a couple of significant design flaws. Still, its a big step up from a Weber, to get the same features in one of those one must purchase a much larger grill at a hefty price increase! This grill is well made and has lots of features at a reasonable price! Check out the Napoleon smoker chip box!The worst is the the drip pan assembly. The concept is excellent and very similar to Weber grills. Unfortunately, unlike Webers the Napoleon version didn't turn out well. The tray is difficult to slide and worse, easily dislodges nearby wiring. And unlike Webers the smaller grease pan isn't easy to access. I relocated the wiring but haven't found a way to make the pan slide smoothly.Next, when walking on our wood deck, the 'flavor bars' not above burners rattle! They're are not held in the fire box the same as those over the burners. Since the 'bars' are interchangeable, haven't found a way to secure them.The last is just irritating, unlike Webers the cabinet doors only open to 90 degrees.

Overall, this is an excellent grill both aesthetically and functionally, though we have have only had this grill for 3 weeks. The stainless steel grates and burners are fantastic and feel like they are built to last. The infrared side burner is a great perk of the grill, especially if you like a nice sear on your steak like we do. It gets hot! There are plenty of hooks to hang your tools, both on the inside of the cabinet and on the outside of either side panel. We have not used the rotisserie yet, but are looking forward to exploring this feature.The negatives are: It is a bit on the expensive side for the value. At the very least, Napoleon should include a grill cover for that price point!!! However; setting cost aside, my biggest gripe is the assembly guide is not very helpful (and may not fully represent the current model of the grill). I was able to figure it out by watching videos on youtube. Attaching the side panel with the infrared burner was the most challenging part for me -- you need to have the proper wrench to tighten the screws despite the fact that there are ridges for a Phillips screwdriver/drill.

Love the grillShould have warning to take off shelf with rear burner onBiggest issue was that purchase promised assembly but they dropped off at our curb on a pallet

Étant tanné d'avoir un bbq qui cuit de façon inégale et que le feu pogne dedans dès qu'il y a un peu de gras qui tombe et que les grilles sont toujours fini. J'ai décidé d'acheter ce bbq, le prix est élevé mais je n'ai que de bon commentaire et la qualité est sans reproche.

Really like the fast delivery, the assembly was really good, wife helped and we are still married after assembly so pretty simple. The assembly video was a good tutorial. The only small disappointment was few scratch on the unit and it looked maybe it was demo especially the rotisserie section as you can see from the photo looked like it was used once. Paid 100$ more than what is on the napoleon website as faster delivery.Can’t wait to try it in the upcoming days.

It took a while to get the product when it was a good BBQ when it arrived. This is an expensive item, assembly was required. At times the instruction manual was of little use. Overall, at this time, I would say I would buy it again. But ask me the same question again in two years.

Confection très solide, chauffe très rapidement et maintien sa température. Le gril à infrarouge sur le côté donne d'excellent résultats pour griller la viande. Nous n'avons pas encore essayé la rôtissoire mais ça ne saurait tarder. Nous sommes très satisfaits de notre BBQ Napoléon. À noter que même si c'est indiqué au ''gaz naturel'' nous avons opté pour le propane. Amazone devrait changer la spécification pour qu'il n'y ait pas de confusion lors de l'achat!!

Excellent product. Works well after we had a technician here to adjust the infrared grill.